Care placement coordinator - Auckland
Mō tāua | About Us
Visionwest Community Trust is an award-winning, faith-led not-for-profit organisation that has been walking alongside communities for over 30 years. With a mission to transform lives through compassion and dignity, we deliver wraparound social services across Auckland, Bay of Plenty, Waikato, and Christchurch.
Our services address homelessness, reduce poverty, support the elderly, and provide hope for young people. With over 1,300 support workers, Visionwest Home Healthcare is a trusted provider of in-home and individualised care for older adults and those living with disabilities across Aotearoa.
Mō te tūnga | About the Role
Based in our Northwest office, you’ll be part of a dedicated team of Coordinators responsible for answering calls and ensuring our clients receive continuous, high-quality care. Your main focus will be providing fast, responsive placement support services that help connect clients with the care they need, when they need it.
We support individuals who are elderly, have physical disabilities, high medical needs, and/or challenging behaviours. This is a fast-paced, high-volume role that requires exceptional organisation, the ability to think on your feet, and confidence working under pressure. You’ll be in daily contact with a wide range of people, so strong communication skills and a calm, professional approach are key to your success.
Mōu ake | About you
- Experience with rostering staff and clients
- Intermediate-level data entry skills
- Attention to detail
- Problem-solving skills combined with the ability to provide responsive, person-centered solutions for our clients
- Excellent organisational and communication skills
- Database and administration skills
- Excellent, clear spoken and written English
- Previous experience working in a call center (advantageous)
- A calm, flexible attitude and the ability to multitask
- Strong time management capabilities and the ability to work under pressure whilst remaining calm and professional
- To be a great team player who enjoys supporting others in their work
Previous call center experience would be advantageous.
He aha tāu e whiwhi ai? | What’s in it for you?
- A cohesive and supportive team environment
- On-the-job training and support
- The chance to further your work experience at an inspiring and dynamic organization
- The opportunity to be part of the solution to home healthcare in NZ
- 5 Wellbeing Day each year.
- Sick leave from commencement.
**You must have the right to work in New Zealand, and you will be required to undergo police vetting and additional checks to be considered for this position. Applications close once the role has been filled.