Support Navigator (Social Worker)

Listed 53 days Ago
Visionwest Community Trust
Non-profit - Social Services

 About the Role

The purpose of the position is to work  directly with whanau of Visionwest Community Trust Housing and its multiple housing programmes. Engaging and supporting whanau, proposing/providing individual assessments and plans, connecting whanau to life skill services, advocacy and supports. Empower whanau to live independently with an enhanced sense of wellbeing in all areas of their lives. 

Some Key Responsibilities

  • Establish initial contact with client as per Housing Contract, and complete engagement documentation.
  • Engage with whanau on a regular basis as per their needs and contract requirements, with timely reviews.
  • Assist whanau to liaise with Tenancy Team when appropriate action is required over any tenancy issues.
  • Refer client to external services in line with their goal plans and needs.
  • Actively participates in team meetings sharing suggestion for improving service and updating team on any relevant activities.
  • Ensure written documentation and client notes are prepared to a high standard and are well defined, have the relevant information and easy for others to understand. 
  • Undertake an assessment for each whanau at the end of the support period and use this feedback to further strengthen the quality and appropriateness of the services provided. 
  • Ensure that all policies and procedures of the Trust and all relevant legislative requirements are met.
  • Plan and actively seek opportunities for personal and professional development, and discuss these with manager.

Qualification, Experience and Requirements

  • A tertiary qualification in Social Practice Services: Social Work, Community Development, Nursing, Occupational Therapy, etc. 
  • Experience working with those who have experienced abuse and trauma.
  • Experience of providing excellence in customer service, with good interpersonal skills including telephone and face to face interviews. 
  • Experience of lone working in people’s homes with a strong understanding of Health & Safety requirements. 
  • Experience using Recordbase. 
  •  A clean, current driver’s license and willingness to travel. 

Skills, Knowledge and Abilities

  •  Demonstrate the ability to work in a bi-cultural context and acknowledge the Treaty of Waitangi in practice.
  •  Have the ability to work with individuals, families or whanau, communities and groups from diverse ethnic and cultural backgrounds. 
  •  A sound understanding of community service providers, not-for-profit organisations and/or community housing practices. 
  •  Excellent interpersonal skills to deal sensitively with clients and work collaboratively with the Board, colleagues, government and other professionals. 
  •  High level of initiative, with the ability to make sound decisions on complex issues.

About Visionwest

Visionwest Community Trust is a not-for-profit organisation with faith-led roots, that provides a range of services to communities in Auckland, Bay of Plenty, Waikato and Christchurch.

Aroha (Compassion)

Manaakitanga (Holistic Care) 

Mana (Dignity) 

Whanaungatanga (Authentic Relationships)

A commitment to the vision, mission and values of VisionWest Community Trust is essential for this position, see

If this role appeals to you, then please apply now. 

Applicants for this position must be eligible to work in NZ

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.